Upon approval of a commission inquiry or proposal, payment will be discussed and the first payment must be made. Clients of Jiang Atelier have the right to choose their own payment plans from the options listed:

• Client must pay 100% of the commission price up front before the start of the commission in order for the commission work to commence
• Client must pay 100% of the commission price after the initial sketch/draft of the commission by the Artisan is approved by the Client
• Client must pay 50% of the commission price up front before the start of the commission, and then the remaining 50% of the commission price at the end of the commission before files are delivered in order to receive the final files.
• For orders worth over $500 the option for Client must pay 20% of the commission price up from before the start of the commission, and then the remaining 80% in 4 payments before files are delivered in order to receive the final files is an option.

Jiang Atelier accepts Paypal, STRIPE, VGEN, Wise, Venmo, Zelle, and Cashapp. Artisans have the right to accept private personal commissions and may not accept all payment methods for private personal commissions.

The Client and Jiang Atelier must both be communicative during the commission. If the Client fails to reply to the recent update within 10 business days, the commission will give the Artisan full creative freedom to continue the updates, or the commission will be terminated. If it was the Client that failed to communicate, there will be no refund. If it was Jiang Atelier or the Artisan that failed to communicate, an option for a refund of 20% will be given to the Client and the Artisan must finish the commission. If the Artisan does not reply at all after 10 business days, a 100% refund will be given and the Artisan may be removed from the Atelier.

Clients must communicate and try their best to resolve a situation with the Artisans involved before ever considering a refund or chargeback. In the event of chargeback, the Client will lose all rights to the commissioned artworks, regardless of the result of the disputed Case. In the event of chargeback, the Artisans involved have the rights to profit or use the product or service that was chargebacked in any way the Artisans see fit.

Refund of commissions that have not been started within 31 business days of completed payments can be refunded. Refunds of partially completed artwork can be given partial refunds at the discretion and percentage rates of the Artisans involved. The Artisans involved will determine how much of the commission is completed and how much of the cost can be potentially refunded. Refunds of completed work will not be given and are non negotiable.

All materials, criteria, and specifications of the product/service commission must be provided in the commission inquiry or proposal before the start of the commission work. It is the right of the Artisan to decide to apply a fee for minor changes after the start of the commission or not. Moderate to massive changes to the commission inquiry or proposal will undoubtedly incur a fee, dictated by the Artisan. The Client is responsible for any additional fees incurred from moderate to massive changes.

Jiang Atelier and its Artisans have the right to charge additional fees on top of the quoted base price given to the Client in order to cover the cost of taxes, cost of add-ons, or cost of complexity.

If an artwork is AI generated or AI assisted, it must be stated in the initial consultation that it used AI. The Client must show how they generated the images and what sources they used for the AI. The Artisan will deem this ethical or unethical and has the right to accept or reject the artwork.

In case of emergency situations from the Artisans, some terms will be waived if proper notice is given to the Client at the time of the emergency.

Jiang Atelier has a right to reject or refuse commission inquiries or proposals. Clients also have a right to reject commission proposals from Jiang Atelier.

Clients have no right in any scenario to make cryptocurrency, AI generated artworks, or NFTs (non-fungible tokens) from the product or services of Jiang Atelier.

Jiang Atelier has a right to reject or refuse commission inquiries that any artisan deems inappropriately offensive or discriminatory or make the Artisan unreasonably uncomfortable.

Jiang Atelier products and services have a Streaming License included that is calculated into the initial price given to the Client. Please click Here to read the full Streaming License. If the Client wants to remove the Streaming License, a price can be negotiated with the Artisans providing the product or service.

Jiang Atelier Artisans have the right to the manner and method of creating any product or service for the Client. The Client has no right to control the Artisan's manner and method of performance. Jiang Atelier will ensure the Artisan uses their best efforts to provide the product or service to the Client's specification to the best of their ability and to submit all products or services to the Client in publishable professional quality on or before the applicable deadlines.

Jiang Atelier Artisans have the right to select the delivery of the product or services in whatever file format they see best fit. The client has a right to verify that the product or services delivered are suitable for the commissioned purpose and can request certain file formats if it is within the Jiang Atelier Artisan's ability to provide those specific file formats.

Jiang Atelier is not responsible for the loss of quality or damages caused by the reproduction or distribution of our products or services by the Client or third parties. Jiang Atelier will not issue a refund for a product or service damaged or corrupted by a third party.

All communications must be kept in email, Twitter, or Discord without modifying or deleting any messages for transparency and accountability of both parties.

Clients must properly credit and recognize Jiang Atelier and the involved Artisans when posting about the product or service commissioned on any public platform such as Twitter, Twitch, Youtube, Instagram, Tiktok, etc. Proper credit is defined by mentioning or tagging Jiang Atelier's and involved Artisans' social media, mentioning the names of the artist and the product or service received, and keeping Jiang Atelier on a designated credits page made by the Client.

Jiang Atelier recognizes its responsibility to keep all confidential information of the Client confidential. Confidential Information refers to any data or information relating to the Client whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the release of that information could reasonably be expected to cause harm to the Client. Jiang Atelier agrees that it will not disclose, divulge, reveal, report or use, for any purpose, any confidential information except as authorized, approved, and consented to by the Client in a recorded agreement. This obligation will survive the expiration, completion, or termination of the commission of products or services from Jiang Atelier and will continue indefinitely from the date of such expiration, completion, or termination of the commission. All written and oral information and materials disclosed or provided by the Client to Jiang Atelier under this agreement is confidential information regardless of whether it was provided before or after the initial date of the commission inquiry or proposal.

Jiang Atelier and the involved Artisans have the right to punish any Clients that break the rules of the Terms of Service including but not limited to blacklisting and denial of refund requests.

Failure to read the Terms of Service properly is not the responsibility nor liability of Jiang Atelier. Any mistakes from the Client as a result of not thoroughly reading the Terms of Service is fully the responsibility and liability of the Client, not the Artisans or Jiang Atelier. The Client is subject to all terms and requirements of the Terms of Service regardless of whether they read it through or not.